Refund policy

Returns

If you are not satisfied with your purchase and need to return goods, please email our Customer Services team at vitamedsltd@gmail.com. Stating the items you wish to return, name and contact details, within 7 days. We will email a returns form to you which you need to include with your item. Package the items and return the goods to us in the exact condition in which they were delivered. Please note that opened and or used items cannot be returned to us unless the product is faulty or damaged. Certain items cannot be refunded or exchanged unless faulty or sent incorrectly such as medicines and foods.

Orders can only be cancelled before dispatch; so if you need to cancel an order, please contact us ASAP. Once the order has been dispatched, orders cannot be cancelled but can be returned (see above). Faulty and returned goods would have to be thoroughly checked before issuing the refund. This may involve sending the item back to the manufacturer (i.e. electrical goods), which may take up-to 30 days. Once resolved, we will then be able to offer the refund. If the item is found not to be faulty, then we will NOT be able to offer any refund or replacement. We recommend keeping the original packaging of the order if wanting to return the item or discuss any issues in regards to the order until further instruction is provided. Refund of order does not include the cost of postage and packaging. We recommend that items are returned using Recorded Delivery as we do not accept responsibility for items lost in the post.

To start a return, you can contact us at vitamedsltd@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

• perishable items (e.g. food and baby milk)
• medicines
• items personalised for you
• sealed products which are not suitable for return due to health or hygiene reasons if unsealed after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered)
• personal care goods (such as beauty products)

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days or a gift card issued. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at vitamedsltd@gmail.com.